Refund policy

Halio's Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return.

Eligibility for Returns

To be eligible for a return, the product must meet the following conditions:

  • The item must be damaged, defective, or incorrect.

  • It must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.

  • You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@halio.in.

If your return is accepted, we’ll provide:

  • A return shipping label

  • Instructions on how and where to send your package

⚠️ Items sent back to us without a prior return request will not be accepted.

For any queries, you can also reach us at +91 7977695043.

Important Note

We strongly recommend making an unboxing video when you receive your product.

  • This video serves as proof that the correct product was delivered in good condition.

  • Claims without this documentation may not be processed.

  • Your cooperation is greatly appreciated!

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The product is damaged

  • You received the wrong item

We’ll review the issue promptly and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

⚠️ We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item is eligible, please reach out to us before initiating a return.

Exchanges

The fastest way to get the item you want is to:

  1. Return the item you have.

  2. Once the return is accepted, place a new order for the desired product.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

  • If approved, your refund will be issued to your original payment method within 7–10 business days.

  • Please note it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@halio.in.